customer assistance

Have a Few Minutes to Help Us Serve You Better?


Click the image to take the survey. You could win one of many $100 gift cards. 

We work extremely hard to protect our rivers and provide our 1.5 million customers with top-quality drinking water, and we want to make sure that water also comes with top-quality customer service.

That’s why we want to hear from you. We’ve teamed up with Temple University’s Institute for Survey Research to offer a survey aimed at learning more about what we can do to improve the services we provide.

Residents who take the survey will have a chance to win a $100 gift card, and there are three easy ways to give your input:

1. Go to www.phlwatersurvey.com and complete online

2. Call 215.204.5858 and complete over the phone

3. Text @WATER to 73940

Want to know more? Here’s a quick FAQ:

SMIP: It's How We Empower People to Invest in Philly's Neighborhoods and Rivers

What are people saying about our Stormwater Pioneer? Watch this:

Last Tuesday, November 17th, Deputy Commissioner Chris Crockett joined Mayor Michael Nutter, City Councilmen Kenyatta Johnson and Mark Squilla and local business and community leaders to celebrate Popi’s Italian Restaurant and co-owner Gina Rucci as Philadelphia’s 2015 Stormwater Pioneer.

Rucci successfully leveraged a $94,860 grant through Philadelphia Water’s Stormwater Management Incentives Program (SMIP) to create two rain gardens that reduced her stormwater bill by 60 percent while adding attractive landscaping to the restaurant parking lot.

Noting that the rain gardens have been a big hit with her customers and that they will help protect Philadelphia’s drinking water for future generations, Rucci urged other business to take advantage of the grant program.

Stormwater Pioneer: Business Makes Smart Move, Helps Our Rivers

Popi's co-owner Gina Ricci talks about why using a SMIP grant to build rain gardens in the restaurant parking lot was such a smart financial move. Credit: Philadelphia Water
Popi's co-owner Gina Rucci used a SMIP grant to build rain gardens in the restaurant parking lot, and says it was a smart financial move. Credit: Philadelphia Water

For the past 20 years, Popi’s Italian Restaurant has been a beloved fixture in its South Philadelphia community, building a stellar reputation for excellent cuisine in a family-friendly setting. Recently, co-owner Gina Rucci made a smart business move that we’re excited to celebrate. Rucci used over $94,000 from Philadelphia Water to improve her property and neighborhood, all while lowering her stormwater bill by 60 percent. That means the $5,000 investment she contributed will pay for itself in less than two years.

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